FAQ
How does discount code work?
It's simple! Here are the steps:
- Click "Checkout", and complete the Customer Information page.
- On the next page, you'll be able to input your Discount Code.
- After the code is applied, you'll be able to see the updated price after discount right away.
How does shipping work?
We also offer international shipping options - wherever you are, you can buy from us!
We are super proud to partner with merchants and artisans from around the world to offer you the most innovative products at the best price. Depending on your location, your order will be shipped from warehouses all around the world e.g. United States, Thailand, Tibet, China, India, etc. via our partnership with USPS.
As we may ship from our warehouse to you internationally, delivery might sometimes be delayed due to the current COVID condition. In the unfortunate event, your item may take 1 to 3 weeks to arrive. But don't panic if it doesn't arrive immediately, our team works around the clock to make sure that your order is on its way (feel free to email us for tracking).
THE TRACKING NUMBER ON MY ORDER STOPPED UPDATING, WHAT HAPPENED?
If you're buying from outside of the U.S. (particularly in Canada), your country's customs department may decide to hold your items at the border temporarily, often without explanation! Note: Canada's customs department takes a particularly long time to resolve these holds. This is relatively rare, but if your order is held up in customs, we suggest calling your country's customs department directly and ask that they release your items immediately.
Note: if for some reason your order is never released by customs, we'll send you a replacement!
WHAT IF I NEED TO RETURN SOMETHING?
No worries! Contact us right away at support@manacove.com and we'll help guide you through the process.
HOW DO WE CONTACT YOU WITH PRESS INQUIRIES?
Send us an email via support@manacove.com and we'll get back to you as soon as we can.