If your product is defective, immediately let our staff know and we'll send you a replacement.
We are unable to accept returns on retailer purchases, incorrectly purchased products, and products damaged due to customer error.
Lastly, we do not accept returns for non-damaged items or items that have been delivered correctly.
To put in a request for a return, please email our support staff. Once the claim is approved, they will ask you to send your items back to our global warehouse in Asia. Please note that the purchaser will bear any shipping costs associated with the returns.
Depending on your location & order time, your order may be processed in as little as a few hours. You may request for an order cancellation only if the order has not been processed. However, once the order is processed, we cannot offer cancellation anymore.
Contact us as soon as possible via email@example.com to check whether a cancellation is still applicable to your order.
If an order cancellation is granted or a product or service offered on our store is not as described or defected, you may be refunded upon proof of error and confirmation from our team.
It is the responsibility of the customer to pay any shipping costs when returning a product. These costs are nonrefundable. Should you receive a refund on your purchase, the cost of shipping will be deducted from it.
The time it takes for your exchanged product to reach you will largely vary on your location.
Should the item you return be over $75, we strongly encourage you to use a trackable shipping service or shipping insurance!
Unfortunately we do not offer refunds on clearance items. Only regularly priced items are refundable.
Should you need more information about our refund policy, please reach out to us via firstname.lastname@example.org. Our customer service reps will assist you as soon as possible.
Once our team processes your order within 1-2 business days, expect to get it within 10-20 business days, after purchase, depending on customs clearance. USA deliveries may be a bit quicker than the UK, Australia, and New Zealand. Almost all European and Asian countries will experience longer ship times.
There are a few things to be aware of: You, the buyer, are responsible for any VAT, tariff, duty, taxes, handling fees, customs clearance charges, etc. required by your country for importing consumer goods. We do not collect this beforehand, and cannot give you an estimate of the cost - charges vary around the world. As an international consumer, please do your research to ensure there are no surprise charges when clearing your package through customs, and to have an idea of what the additional cost may be. Orders may be returned for various reasons including: non-payment of tariffs, incorrect address, unclaimed at post office, etc. If a package is returned or rejected, the customer will be contacted and will be required to pay for re-shipment postage or cancel their order.